Refund policy

Exchanges
We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at support@sadyaska.store or at our consumer experience helpline 1800 890 6159. Please note that returns will need to be sent to the following address: 

Sterling Creations Pvt. Ltd.

C-121, Sector 2,

Noida,

Uttar Pradesh - 201301

If your replacement is accepted, we’ll send you instructions on how and where to send your package. You can request us for reverse pickup options. If you want us to get it picked, the reverse shipping cost would be deducted from the customer. Items sent back to us without first requesting a replacement will not be accepted.

Cost of shipping the replaced product is borne by SADYASKA only for the first exchange request. Subsequent exchange requests do not carry any such adjustment. In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery.

You can always contact us for any exchange question at support@sadyaska.store.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased.

Exceptions / non-replaceable items
Certain types of items cannot be replaced/cancelled, like, custom products (such as special orders or customised items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Outside India Orders
No return/replacement.

 

Cancellations
SADYASKA holds the sole discretion to determine whether a cancellation can be issued.

All orders (except special / customised orders) can be cancelled only before the shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit or a refund for prepaid orders which may normally take up to 15 working days. However, the refund/ store credit will be paid after deducting the shipping charge to be decided by SADYASKA.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sadyaska.store.